Effective Date: 30 April 2026
This policy explains what data we collect through the website and how we handle it. We comply with the Australian Privacy Act and align with the GDPR and the New Zealand Privacy Act for visitors in those regions.
When you fill in a form, book a call, or sign up for a download, we collect what you give us… typically name, email, phone, company, and whatever you’ve written in the message field.
We also collect anonymised analytics data through tools like GA4 and Microsoft Clarity. That includes things like the pages you visit, how long you stay, your approximate location (city level), device type, browser, and referral source.
We use what we collect to:
We don’t sell your data and we don’t share it with anyone for advertising purposes outside of the platforms named below.
We use trusted third-party tools to run the business. These can see parts of your data:
Some of these store data overseas (mostly US and EU). We only use providers with appropriate privacy and security standards.
We use encrypted transmission, access controls, and reputable cloud providers to protect your data. No system online is 100% bulletproof, so we can’t guarantee absolute security, but we treat any breach seriously and will let you know if anything affects you.
We use cookies for four reasons:
You can disable cookies in your browser. Some site features may not work properly if you do.
You can ask us to:
Email accounts@kiaora.digital and we’ll action it within a reasonable timeframe.
We hold data only as long as we need it for the purpose it was collected. Enquiry data we don’t act on gets cleared periodically. Client data is retained for the life of the engagement plus seven years for tax and legal purposes, in line with Australian record-keeping rules.
If we update this policy meaningfully, we’ll change the effective date at the top. The version on this page is always the current version.
Some of our tools connect to your Google accounts on your behalf. When you sign in with your Google account and authorise access, we read data through Google APIs for the accounts you own or administer:
https://www.googleapis.com/auth/analytics.readonly) — traffic, engagement, conversion and revenue metrics.https://www.googleapis.com/auth/webmasters.readonly) — search performance data such as clicks, impressions, average position, queries and pages.https://www.googleapis.com/auth/content) — account information, product listings, item and account-level issues, and Shopping performance reports.We use this data solely to provide reporting, insights, trends and diagnostics inside our tools for the signed-in user. We may store or cache it so we can show historical performance and forecasts. It is retained only for as long as needed to provide the service, and is deleted when you disconnect the Google account or ask us to remove it. We do not sell it, use it for advertising, or transfer it to others, except as needed to provide the service or where the law requires it. You can revoke our access at any time from your Google Account permissions.
Our use and transfer of information received from Google APIs to any other application will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
For anything privacy-related, email accounts@kiaora.digital. If you’re not happy with how we’ve handled a request, you can also lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Kia Ora Digital Pty Limited
ABN 88 663 548 570
66 Victor Crescent, Narre Warren, VIC 3805